About & Return policy
Cocobee is an Australian designed store based in Sydney. With every piece made with love & passion we pride ourselves on the ability to provide high quality, durable & stunning pieces to meet your needs for every occasion. Our handmade ranges are exclusive & made in sydney with some restocking occasionally.
Owned & designed by a mum! We know how important it is to have comfortable, reliable and safe fabrics for our babies.
All handmade pieces are made by our amazing local seamstress Rita from Bunny Stitches.
Return & Refund Policy
Thank you for shopping with us at Cocobee Baby. We hope you love your purchase! If you are not completely satisfied, we are here to help.
Change of Mind Returns
We accept returns for change of mind within 14 days of receiving your order.
To be eligible for a return, items must be:
• Unused and in original condition
• Unwashed and unworn
• In original packaging with tags attached
Customers are responsible for return shipping costs for change of mind returns. Original shipping costs are non-refundable.
Free Exchanges
We offer free exchanges within 14 days of receiving your order. If you would like to exchange your item for a different size please contact us and we will provide instructions.
Items must be unused, unwashed, and in original condition with tags attached.
Faulty or Damaged Items
If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of receiving your order at sales@cocobeebaby.com.au with your order number and photos of the issue. We will arrange a replacement, exchange, or refund as quickly as possible at no cost to you.
Non-returnable items
For hygiene and safety reasons, we do not accept returns on:
• Sale items
• Gift cards
• Personalised or customised products
Refunds
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
How to start a return or exchange
To request a return or exchange, please email:
sales@cocobeebaby.com.au
Please include:
• Your order number
• Reason for return
• Photo (if item is faulty)
We will provide instructions on how to return your item.
Return Address
4 Coursebrook street box hill NSW 2765
If you have any questions, please contact us anytime at sales@cocobeebaby.com.au — we are always happy to help.
Menu
Connect
Join our mailing list for updates